Principal Technical Manager
QA Project Manager
Principal QA Engineer
Nuance Communications (acquisition of AOL/Tegic Communications) 2007 - 2018
Designed and executed automated and manual tests, compressing weeks of manual testing into 2-3 day cycles, increasing Release Management cadence five-fold. Analyzed keyword trends from Google consumer ratings, escalating highest customer impact to Senior Management and Development, successfully maintaining 4.0+ ratings for Swype on Google Play Store. Hired and professionally developed multiple full-time and contract teams worldwide, maximizing efficiency of up to 30 direct reports at peak growth. Mentored team members in UI/UX automation and Android/iOS device troubleshooting, developing many new career engineers and leads.
- Hands-on tested, troubleshot and interacted with customers reporting defects in Swype / XT9 text input, turning negative feedback into 5-star reviews. Devices: Android, iOS, Amazon Kindle.
- Analyzed and prioritized Crashlytics to create JIRA metrics for devs and PMs, improving Swype stability.
- Strengthened reliability of cloud-based Connected Services systems storing highly sensitive user data, by addressing and regression testing customer-reported defects.
- Negotiated schedules with Product Management through full SDLC cycles in an Agile/Scrum environment, outlining test strategies and risks to allocate team resources across 10+ projects simultaneously.
- Developed CMMI (Capability Maturity Model Integration) process with Sr. Management, running internal audits to establish consistent, high quality deliveries, achieving Maturity level in the 3--4 certification range.
- Implemented vision for test development (remote emulator testing, user-driven monkey tests, VR research)
